Privacy Policy

We collect information you provide directly, including your name, email address, phone number, travel preferences, and payment details when you enquire about or book a trip with us. We also collect technical data such as IP address, browser type, and pages visited through cookies and analytics tools.

We use your information to respond to enquiries, create bespoke itineraries, process bookings and payments, send trip confirmations and updates, and — with your consent — share our newsletter. We may also use aggregated data to improve our website and services.

We share your information only with trusted partners necessary to deliver your trip: accommodation providers, activity operators, payment processors (PayNow), and email service providers. We do not sell your personal data to third parties.

We retain booking and contact records for as long as necessary to fulfil our services and comply with legal obligations. We implement appropriate technical and organisational measures to protect your data, including encrypted payment processing.

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may unsubscribe from marketing communications using the link in any email or by contacting us directly.